PRIVACY POLICY

Effective Date: July 29, 2026

Location: Kuala Lumpur, Malaysia

KOTODAMA LAB (“we,” “our,” or “us”), operating from Kuala Lumpur, Malaysia, respects your privacy and is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy applies to our website [https://kotodama.tokyo/](https://kotodama.tokyo/) (the “Site”), covering our cinematic projects (including Mimpi Kita: Castle in the Air) and our e-commerce operations, including the sale and delivery of merchandise such as our signature candles.

1. Information We Collect

When you interact with our Site, purchase merchandise, or subscribe to updates, we may collect the following categories of personal data:

  • E-Commerce & Order Information: When purchasing candles or other merchandise, we collect your full name, shipping address, billing address, phone number, and email address to process and deliver your order.
  • Payment Details: Payment transactions are processed securely via third-party payment gateways. We do not store full credit card or bank account numbers directly on our servers.
  • Inquiries & Communication: Name, email address, and message contents submitted via our “Contact Us” form or crowdfunding/newsletter registration forms.
  • Technical & Analytics Data: IP address, browser type, operating system, and website usage data collected through cookies to remember your shopping cart items and improve user experience.

2. Purpose of Data Collection

We collect and process your personal data for the following legitimate business purposes:

  • Order Processing & Fulfillment: To process transactions, pack, and ship merchandise (e.g., candles) to your designated delivery address in or outside Malaysia.
  • Customer Support: To provide delivery notifications, respond to order inquiries, and handle returns or replacements.
  • Marketing & Updates: To send you updates on film releases, crowdfunding campaigns, and new merchandise drops (only where you have consented to receive such communications).
  • Website Improvement: To maintain, optimize, and secure our e-commerce platform and digital content.

3. Disclosure of Your Personal Data

We will not sell or rent your personal data to third parties. We disclose personal data only on a strictly necessary basis to:

  • Logistics & Delivery Partners: Third-party courier and postal services in Malaysia and internationally to deliver physical merchandise (e.g., candles) to you.
  • Payment Processors: Secure third-party payment gateways to execute financial transactions.
  • Service Providers: Trusted IT, web hosting, and analytics providers bound by confidentiality obligations.
  • Legal Authorities: Regulatory or law enforcement bodies when required by Malaysian law or court order.

4. Protection and Security of Data

We enforce technical, administrative, and physical security measures to safeguard your personal data from loss, misuse, unauthorized access, disclosure, or alteration. All electronic payment transactions are encrypted using Secure Sockets Layer (SSL) technology.

5. Cookies and E-Commerce Tracking

Our Site uses essential cookies to:

  • Remember items added to your shopping cart during your session.
  • Maintain security during the checkout process.
  • Analyze user traffic to optimize our website layout and performance.

You may adjust your browser settings to block or disable cookies, but doing so may affect your ability to complete merchandise purchases on our Site.

6. Your Rights Under Malaysian PDPA

Under the Malaysian PDPA, you have the right to:

  • Access & Correct: Request access to and correction of your personal data held by us.
  • Withdraw Consent: Limit or withdraw your consent for us to process your personal data (e.g., unsubscribe from promotional emails).
  • Inquire: Direct questions or complaints regarding the processing of your personal data.

To exercise any of these rights, please contact our Data Protection Coordinator using the details provided below.

7. Contact Us

For any questions, requests regarding your personal data, or inquiries about candle orders and deliveries, please contact us at:

KOTODAMA LAB

Kuala Lumpur, Malaysia

Website: https://kotodama.tokyo/

Inquiries: Please use the “Contact Us” form on our main website.