Terms of Use for KOTODAMA LAB

Effective Date: July 29, 2026

Business Location: Kuala Lumpur, Malaysia

Welcome to [https://kotodama.tokyo/](https://kotodama.tokyo/) (the “Site”), operated by KOTODAMA LAB SDN BHD (“we,” “us,” or “our”). By accessing our Site, purchasing merchandise (including our candles), or engaging with our film projects, you agree to be bound by these Terms of Use (“Terms”). Please read them carefully.

I. General Conditions & Merchant Information

  • Entity Location: KOTODAMA LAB operates from Kuala Lumpur, Malaysia.
  • Eligibility: By using this Site or making a purchase, you represent that you are at least 18 years of age or accessing the Site under the supervision of a parent or legal guardian.
  • Compliance: These Terms comply with the laws of Malaysia, including the Consumer Protection Act 1999 and the Consumer Protection (Electronic Trade Transactions) Regulations 2012.

II. Merchandise & E-Commerce Terms (Candle Sales)

  1. Product Descriptions & Pricing:
    • We strive to display the colors, descriptions, and details of our merchandise (including candles) as accurately as possible.
    • All prices are listed in Malaysian Ringgit (MYR) (or as indicated at checkout) and are subject to applicable taxes and shipping fees shown before purchase confirmation.
  1. Payment:
    • Payment must be completed in full via our approved online payment gateways before orders are processed and dispatched.
  1. Shipping & Delivery:
    • Delivery timelines provided at checkout are estimates. Risk of loss and title for physical items pass to you upon delivery to the carrier.
  1. Returns, Refunds & Exchanges:

III. Candle Safety & Product Liability Disclaimer

IMPORTANT CANDLE CARE & SAFETY WARNING:

  • Never leave a burning candle unattended.
  • Keep candles out of reach of children and pets.
  • Burn candles away from flammable materials, drafts, and heat sources.
  • Place candles on a stable, heat-resistant surface. Trim the wick to 1/4 inch before each burn.
  • Discontinue use when 1/2 inch of un-melted wax remains at the bottom.

To the fullest extent permitted by law, KOTODAMA LAB is not liable for personal injury, property damage, or fire caused by misuse, negligence, or failure to follow candle care safety instructions.

IV. Intellectual Property Rights

  • All content on this Site—including film stills, trailer media, concept art, logos, text, graphics, and product designs associated with Mimpi Kita: Castle in the Air and KOTODAMA LAB—is the exclusive property of KOTODAMA LAB or its licensors.
  • You may not copy, reproduce, distribute, modify, or create derivative works from any Site material without prior written authorization from us.

V. Prohibited User Conduct

You agree not to:

  • Use the Site for any unlawful purpose or in violation of any applicable local or international laws.
  • Attempt to gain unauthorized access to our systems, user databases, or payment channels.
  • Transmit viruses, malware, or harmful code to or through the Site.

VI. Limitation of Liability

To the maximum extent permitted by Malaysian law:

  • The Site and all merchandise are provided on an “as is” and “as available” basis.
  • KOTODAMA LAB shall not be liable for indirect, incidental, or consequential damages resulting from your use of the Site, service interruptions, or purchase of products.

VII. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or relating to these Terms or your purchase shall be submitted to the exclusive jurisdiction of the courts located in Kuala Lumpur, Malaysia.

VIII. Contact Information

For questions regarding these Terms, product inquiries, or customer support, please reach out through our official web form:

Website: https://kotodama.tokyo/

Location: Kuala Lumpur, Malaysia